Frequently Asked Questions

HOW DOES GREEN TOMATO WORK?

Green Tomato is a subscription-based company with a mission to deliver fresh fruits and veggies to its customers in the Miami-Dade and Broward County from Florida farms.

It's simple! Depending on your lifestyle, you can chose to receive your tote bag on a weekly bi-weekly or monthly basis. It's easy to pause or skip deliveries as needed, anytime. Just write to us directly on via WhatsApp, email, or by logining into your account. 

Our delivery schedule:

MONDAYS: Some of Coral Gables zones

TUESDAYS: Aventura, Broward County, Coral Springs, Dania Beach, Doral, Fort Laudardale, Golden Glades, Hallandale Beach, Hialeah, Hollywood, Kendall, North Miami Beach, Sunny Isles

WEDNESDAYS: El Portal, Edgewater, Midtown, Miami Beach

THURSDAYS: Brickell, Coconut Grove, Coral Gables, Downtown, Key Biscayne, Miami Shores, Wynwood

*Please note all subscriptions will be processed automatically on Mondays at midnight of your delivery week

Not a problem! You can easily pause your subscription online at any time in three easy steps. Once you’re logged in, click: “Manage upcoming orders” where you will find a “Pause Future Orders”. You can also write to us via email or WhatsApp and we'll be happy to pause for you. 

Once you’re ready to continue with your subscription, you can click on: “Resume Future Orders” from “My Subscription”.

You'll be charged on Monday depending on your type of subscription!

  • Weekly: you'll be charged every week on Monday (the total amount of your bag)
  • Biweekly: you'll be charge every other week on Monday (the total amount of your bag)
  • Monthly: you'll be charge the first Monday of every month (the total amount of your bag)

There’s no subscription or membership fee, you can pause, skip and cancel anytime. There's just an automatic optional tip added  — you can always remove it if you wish. Just let us know! 

Not to worry! You can cancel by contacting us (via email: support@greentomatomarket.com or WhatsApp) our opperating office hours are M-F 8 am- 6 pm. If you would like to cancel your subscription, please note that we need to receive a cancelation email/text the Friday before your next weeks delivery so we don't add it to our route. Please remember that you must return all tote-bags before cancelling - you can do so on your last delivery or sending it to us via mail. If we don't receive the tote bags within 2 weeks of cancellation, you'll be charged $15 per bag. 

You can return your tote bags by leaving them outside your door during your next delivery and our driver will gladly pick them up. 

Please note that if you have canceled your subscription and you still have a black insulated canvas tote bag, it’s your responsibility to return it at any of our convinient drop off points throughout the city. You can also mail it via UPS to the addrsss provided or chose to have one last delivery and return it then.

SHIPPING

We deliver to all Miami-Dade and Broward on specific day according to your zip code! 

Our delivery schedule:

MONDAYS: Palmetto Bay and some of Coral Gables zip codes (we'll let you know) 

TUESDAYS: Aventura, Broward County, Coral Springs, Dania Beach, Doral, Fort Lauderdale, Golden Glades, Hallandale Beach Hialeah, Hollywood, Kendall, North Miami Beach, Sunny Isles

WEDNESDAYS: Miami Beach, Edgewater, El Portal, Midtown

THURSDAYS: Brickell, Coconut Grove, Coral Gables, Downtown Miami, Key Biscayne, Miami Shores, Wynwood

 

We deliver to all Miami-Dade and Broward county on specific day according to your zip code! . You can expect your items to be delivered between 12 p.m. — 7 p.m. (Please note that due to traffic, it may arrive past 6 pm on occasion. We try our best to notify you day of delivery!)

It's simple! Depending on your lifestyle, you can chose to receive your tote bag on a weekly bi-weekly or monthly basis.

Our delivery schedule:

MONDAYS: Palmetto Bay and some of Coral Gables zones (we'll let you know)

TUESDAYS: Aventura, Broward County, Coral Springs, Dania Beach, Fort Lauderdale, Golden Glades, Hallandale Beach, Hialeah, Hollywood, Kendall, North Miami Beach, Sunny Isles

WEDNESDAYS: Miami Beach, Edgewater, El Portal, Midtown

THURSDAYS: Brickell, Coconut Grove, Coral Gables, Downtown, Miami Shores, Wynwood

 

Your order will be delivered in a 100% reusable canvas insulated tote bag. By using a reusable bag instead of cardboard boxes, we're helping the environment and lowering our carbon footprint. By subscribing to Green Tomato, you're helping protect the environment from plastic pollution.

We pride ourselves on being a trailblazer in the community, and without your support, it couldn't be possible. We ask that you return your insulated tote bag to our driver so we can up-cycle them properly.

It's important that you return your tote bags promptly by leaving them outside your door the day of your delivery.

If you have cancelled your subscription, we’ve sent you a bag drop off guide with several drop off points. You also have the choice to send it via UPS mail or receive one last delivery.

*Customers who don't return their tote bags within two weeks of cancelling will be charged a $15 bag penalty fee

No, there is never a delivery fee! There's an option tip for our drivers. 

No, you do not need to be home for delivery, however, we recommend it as all of the items are perishable. We cannot guarantee a delivery time, but our delivery window is from 11am to 7pm! You can write to us on delivery day if you wish to know a closer time frame. If a customer is not home we make every attempt to get the canvas tote bag inside your building to be left at your door, but this is up to the driver's judgement if the canvas tote bag is safe to be left at the location. 

 

We have strict guidelines for all our farm and local partners. They undergo a vetting process from our team to make sure everything we carry is the best quality possible! We also make a note to highlight smaller woman and minority owned business that not necessarily have a certified organic certification, but are selling quality products and improving our community. Sustainability is also something we vet and take seriously, we try to only  sell products that are sustainable and plastic free, although not always possible (like the hummus we sell). Thanks for your support!

We try our best to source all organic produce, however, not all farms we work with have official USDA organic labels. Please note that some of our produce might not be organic, however, we guarantee it’s the best quality.

The contents of our bags change weekly and thus it’s hard to provide a weight estimate of each bag since lettuce and potatoes vary greatly in weight! Also one papaya can be 5 lbs while another one is 2-3 lbs. The way we have curated our sizes and our guarantee is by the different quantities of each in each bag, that way we can guarantee variety! 

  • Cherry: 7-9 different types of fresh produce
  • Plum: 10-12 different types of fresh produce
  • Heirloom: 12-14 different types of fresh produce
  • Beefsteak: 13-15 different types of fresh produce
  • Only Fruits: 6-8 different types of fresh fruits
  • Only Veggies: 7-9 different types of fresh veggies

WHAT 'S INSIDE MY TOTE BAG?

We source 80% of our produce from local farms here in Florida, the other 20% comes from nearby states like North Carolina and Georgia to add variety!

These are some of the farms we’re working with this season: 

  • Kadahar Farms (Homestead)
  • Lake Meadows Farms (Ocoee, FL)
  • FL. Mushrooms Urban Farm (North Miami)
  • Bender's Farm (Boyton Beach)
  • Miami Compost (Homestead)

To get the most out of your produce, keep fruits and vegetables separate from raw foods that come from animals, such as meat, poultry, and seafood. Refrigerate fruits and vegetables within 2 hours after you cut, peel, or cook them (or 1 hour if exposed to temperatures above 90°, like a hot car or picnic). Chill them at 40°F or colder in a clean container. 

Keeping Herbs Fresh

Fill a glass or Mason jar with an inch of water. Place the herbs in the jar like a bouquet of flowers. To store parsley and cilantro, loosely cover with a resealable plastic bag or cling wrap. If using a large Mason jar or quart container, you can use the lid to cover the herbs.

 

Just text +1 (954) 998-3142 or send us an email to support@greentomatomarket.com or admin@greentomatomarket.com and we'll make it right! We really love our customers and value your business. 

*You have 24 hours after receiving your bag to report any problem with your order

No. We publish every Friday afternoon the list with the contents of each bag for the following week, however, if you don't like something or you're allergic you can contact us and we'll try to replace it!

All of our produce is hand-picked and minimally processed—straight from the soil so we do recommend washing your produce before preparing it!

We recommend store them in the fridge. Pasture raised eggs last 3-4 weeks in the fridge!

 

 

CORPORATE SERVICE

Yes, for large corporate accounts please email us at support@greentomatomarket.com, we are able to set up delivery for different days for large corporate orders, and offer special packages. 

REFUND/CANCELLATION POLICY

Your satisfaction is always our highest priority. All our products are inspected for quality and freshness upon receipt and prior to your delivery.
Green Tomato aims to exceed your expectations. Our goal is to help you eat better and fresher, explore new fruits and vegetables and to support the local farms which take pride in growing their crops in a sustainable manner throughout South Florida.

Please remember that your produce will not come perfectly colored, covered in wax, and completely free of dirt like in the super market. Eggs may have less than perfect oval shape and some meats may have more blood in them. The main reason is that the animals are raised on open range farms were they move freely, and they behave as the would in nature. Should you be dissatisfied with your purchase, please contact us the same day of delivery so we can make it right.

All changes to your order (including “disliked” items, changing items ordered, & cancelling/postponing a delivery) must be made before the order cutoff on Sunday at 5:00 pm for the upcoming week.

Your subscription will automatically renew on the Monday before on a weekly, bi-weekly or monthly basis. Subscriptions may be cancelled at any time, for any reason. Should you choose to cancel your subscription, you must inform us by emailing us at support@greentomatomarket.com or admin@greentomatomarket.com or via WhatsApp — our customer service at (954) 998-3142. Orders cancelled after your order cut off time will incur a cancellation fee equal to the cost of your box order. 

If you don't cancel/postpone before your order cut off, your account will be charged. No refunds are available for orders cancelled/postponed after the cut-off. *Exceptions will be made on a case by case basis.

If you are unable to accept your final order(s), please email us and we will gladly donate it to a family in need.

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