Frequently Asked Questions

WHY JOIN GREEN TOMATO MARKET?

Green Tomato is a subscription-based company with a mission to deliver fresh fruits and veggies to its customers in the Miami-Dade and Broward County from Florida farms. We work direclty with farmers and food producers to source fresh local produce, high-quality meats, plant-based proteins, dairy products and sustainably sourced pantry staples.

Green Tomato Market is the only online subscription delivery service in South Florida dedicated to making affordable, high quality food more accesible to our community.

We're a hybrid between CSA and your typical delivery service. While CSAs typically serve only a small circle of customers at certain times of the year because very few are year-round. They usually require you to pick up at common location and they're not flexible. Green Tomato Market has a direct relationship with local farmers and artisanal food makers. Our curated weekly produce list allow you to enjoy a variety of different fruits and vegetables, otherwise not found in the supermarket.

Each month we add new local brands to our market in order to highlight local business in the South Florida area. Our produce revolves with the season, including specialty organic grass fed beef, organic mushrooms, organic pink guavas and passion fruits, produce that can be hard to find with other delivery companies.

Sustainability and community are also a big part of our focus and mission as a company, which is why we're commited to delivering all our products in zero-waste and reusable packaging.

HOW IT WORKS

It's simple! Depending on your lifestyle, you can chose to receive your tote bag on a weekly bi-weekly or monthly basis. It's easy to pause or skip deliveries as needed, anytime. Just write to us directly on via WhatsApp, email, or by logining into your account. 

Our delivery schedule:

MONDAYS: Cuttler Bay, Doral, Hialeah, Kendall, Palmetto Bay, Pinecrest, Sweetwater

TUESDAYS: Aventura, Broward County, Boca Raton, Coral Springs, Dania Beach, Doral, Fort Laudardale, Golden Glades, Hallandale Beach, Hialeah, Hollywood, Kendall, North Miami Beach, Sunny Isles

WEDNESDAYS: El Portal, Edgewater, Midtown, Miami Beach

THURSDAYS: Brickell, Coconut Grove, Coral Gables, Downtown, Key Biscayne, Miami Shores, Wynwood

The following rules apply to all subscriptions plans: 

  • Weekly subscription: You will pay for 1 delivery every week and you will get a 10% discount on all your orders. Minimum orders required: 4
  • Biweekly subscription: You will pay for 1 delivery every other week and you will get a 5% discount on all your orders. Minimum orders required: 2
  • Monthly: You will pay for 1 delivery every month, this subscription has no discount. Minimum orders required: 1
  • You can cancel anytime before 5:00 PM on Sunday after meeting your minimum delivery requirements.
  • You may skip deliveries, just reach out to us or do it through your Green Tomato account.
  • You can puse your subscription after meeting your minimum delivery requirements 
  • Your subscription will renew indefinitely unless you cancel it.
  • Your card will be automatically charged on Sundays according to your delivery frequency.
  • All subscription will be processed automatically on Sundays afternoon of your delivery week.

*You agree and commit to making all the payments in exchange for locking in the saving and discount these plans offer.

You can return your tote bags by leaving them outside your door during your next delivery and our driver will gladly pick them up. 

Please note that if you have canceled your subscription and you still have a black insulated canvas tote bag, it’s your responsibility to return it at any of our convinient Bag Drop Off Guide throughout the city. You can also mail it via UPS to the addrsss provided or chose to have one last delivery and return it then.

Step 1

Browse our subscription bundles and products and decide which size and frequency fit your lifestyle best. If you need help deciding aditional question, you can contact us directly via WhatsApp +1 (954) 998-3142 and we'll gladly help you.

Step 2

Place your order by creating an account directly through our website. Our team will them contact you shortly via email or WhatsApp with your delivery day information. You can always add or change your order by loggin in to your account or contacting us via WhatsApp before Sunday at 5PM.

Step 3

Wait for your delivery day and receive your order! Share your recipes and creations and tag us on instagram @greentomatomiami for a special gift on your next order.

SHIPPING, PAYMENT AND PACKAGING

We deliver to all Miami-Dade and Broward on specific day according to your zip code! 

Our delivery schedule:

MONDAYS: Cuttler Bay, Doral, Hialeah, Kendall, Palmetto Bay, Pinecrest, Sweetwater

TUESDAYS: Aventura, Broward County, Boca Raton, Coral Springs, Dania Beach, Doral, Fort Laudardale, Golden Glades, Hallandale Beach, Hialeah, Hollywood, Kendall, North Miami Beach, Sunny Isles

WEDNESDAYS: El Portal, Edgewater, Midtown, Miami Beach

THURSDAYS: Brickell, Coconut Grove, Coral Gables, Downtown, Key Biscayne, Miami Shores, Wynwood

 

We deliver to all Miami-Dade, Broward County and Boca Raton on specific day according to your zip code! You can expect your items to be delivered between 11:30 a.m. — 7:00 p.m. (Please note that due to traffic, it may arrive past 7:00 pm on occasion. We try our best to notify you day of delivery!)

It's simple! Depending on your lifestyle, you can chose to receive your tote bag on a weekly bi-weekly or monthly basis.

Our delivery schedule:

MONDAYS: Cuttler Bay, Doral, Hialeah, Kendall, Palmetto Bay, Pinecrest, Sweetwater.

TUESDAYS: Aventura, Broward County, Boca Raton, Coral Springs, Dania Beach, Doral, Fort Laudardale, Golden Glades, Hallandale Beach, Hialeah, Hollywood, Kendall, North Miami Beach, Sunny Isles.

WEDNESDAYS: El Portal, Edgewater, Midtown, Miami Beach.

THURSDAYS: Brickell, Coconut Grove, Coral Gables, Downtown, Key Biscayne, Miami Shores, Wynwood.

Your order will be delivered in a 100% reusable canvas insulated tote bag. By using a reusable bag instead of cardboard boxes, we're helping the environment and lowering our carbon footprint. By subscribing to Green Tomato, you're helping protect the environment from plastic pollution.

We pride ourselves on being a trailblazer in the community, and without your support, it couldn't be possible. We ask that you return your insulated tote bag to our driver so we can up-cycle them properly.

It's important that you return your tote bags promptly by leaving them outside your door the day of your delivery.

If you have cancelled your subscription, we’ve sent you a bag drop off guide with several drop off points. You also have the choice to send it via UPS mail or receive one last delivery.

*Customers who don't return their tote bags within one weeks of cancelling will be charged a $15 unreturned bag fee

No, there is never a delivery fee! There's an optional suggested tip. Please see suggestion chart below:

Bag Size Tip Amount

Cherry (Small)

Plum (Medium)

Only Fruits

Only Veggies 

Detox 

$6 per order
Heirloom (Large) $7.5 per order

Beefsteak (X-Large)

Campari (XX-Large)

$10 per order

 

No, you do not need to be home for delivery, however, we recommend it as all of the items are perishable. We cannot guarantee a delivery time, but our delivery window is from 11:30 am to 7:00 pm! You can write to us on delivery day if you wish to know a closer time frame. If a customer is not home we make every attempt to get the canvas tote bag inside your building to be left at your door, but this is up to the driver's judgement if the canvas tote bag is safe to be left at the location. 

 

You'll be charged on Sunday depending on your type of subscription!

  • Weekly: you'll be charged every week on Sunday (the total amount of your bag)
  • Biweekly: you'll be charge every other week on Sunday (the total amount of your bag)
  • Monthly: you'll be charge the first Sunday of every month (the total amount of your bag)

There’s no subscription or membership fee, you can pause, skip and cancel anytime before Sunday at 5:00 pm. There's just an automatic optional tip added  — you can always remove it if you wish. Just let us know! 

If you would like to skip a delivery, you can login to your profile following these steps How to Manage Your GT Subscription you can also notify us via email or WhatsApp before Sunday at 5:00 pm. Any orders skipped after Sunday at 5:00 pm will be processed normally.

 

 

Yes, but it's easy to change or opt out enterily. You do so by adjusting your recurrent default tip amount by loggin into My Account.

Yes, just adjust My Account.

SOURCING AND PRODUCT STANDARDS

We source 80% of our produce from local farms here in Florida, the other 20% comes from nearby states like North Carolina and Georgia to add variety! We try our best to source all our produce from as close by as possible. Sometimes that is not possible and thus cannot guarantee that everything is coming from local FL farms.

These are some of the farms we’re working with this season: 

  • Kadahar Farms (Homestead)
  • Lake Meadows Farms (Ocoee, FL)
  • FL. Mushrooms Urban Farm (North Miami)
  • Bender's Farm (Boyton Beach)
  • Miami Compost (Homestead)
  • Hoover Family Farms (Live Oak, FL)
  • Ease Land Organic Farm (Live Oak, FL)
  • Naga Gardend Farm (Loxahatchee, FL)
  • Swank Specialty Produce (Loxahatchee, FL)
  • C&B Farms (Clewiston, FL)

No. We publish every Monday morning the list with the contents of each bag for the following week, however, if you don't like something or you're allergic you can contact us and we'll try to replace it! It's your responsability to fill out the "Never Send List" typeform to notify us of any items you don't want to receive in your orders.

*Please note that when you ask for a replacement, we may replace it with more items we're already sending.

All of our produce is hand-picked and minimally processed—straight from the soil so we do recommend washing your produce before preparing it!

We have strict guidelines for all our farms and local partners. They undergo a vetting process from our team to make sure everything we carry is the best quality possible! Some of the fruit and vegetables we send in our bags are certified organic  while some are not. Official organic certifications are costly and many of our small, local producers are unable to afford it, even though they abide by the same practices. We have strong partnerships with our local growers and are knowledgeable about their practices. Some of the farms we’re working with this season are: Ease Land Organic, Naga Gardens, Swanks Specialty Produce, Kandahar Farms, Lake Meadow Farms, FL. Mushrooms Urban Farm, Bedner's Farm, Miami Compost Farm, Hoover Family Farms,Sand Hill Peach Farm, amongst others. 

Rest assured, we are committed to providing you with the highest quality, locally sourced fruits and vegetables possible. We try our best to source products as close as possible from South Florida - however, it is often not possible. In the summertime we might source peaches from Georgia, South Carolina, North Carolina and apples from North Carolina to add variety to your bags! Many customers love apples, pears, grapes, etc… These items don’t grow well in Florida. 

All our meats, dairy products (cheeses and amish butter) and eggs are organic grass-fed and pasture raised. Our local artisan products are also organic. We aim to highlight small businesses in South Florida.

*At times, mangoes, pineapples and other delicate fruits may arrive slightly underripe. This approach ensures that they reach you in optimal condition. We recommend allowing them to ripen at room temperature for a few days. As they ripen, you should notice them becoming softer and sweeter.

REFUND/CANCELLATION POLICY

Just text +1 (954) 998-3142 or send us an email to support@greentomatomarket.com or admin@greentomatomarket.com and we'll make it right! We really love our customers and value your business. 

*You have 24 hours after receiving your bag to report any problem with your order. Please note we cannot accept any complains or refund requests 24 hours after receive your order. Due to the nature and perishability of produce, it's your responsibility once you receive your produce to store it correctly. In your welcome guide you can always find a storage guide, should you have any other questions please feel free to contact us. Remember the weekly Fresh List is updated weekly of the content of your bag but we can replace any item at our discretion due to availability.

Your satisfaction is always our highest priority. All our products are inspected for quality and freshness upon receipt and prior to your delivery. Green Tomato aims to exceed your expectations. Our goal is to help you eat better and fresher, explore new fruits and vegetables and to support the local farms which take pride in growing their crops in a sustainable manner throughout South Florida.

Please remember that your produce will not come perfectly colored, covered in wax, and completely free of dirt like in the supermarket. Eggs may have less than perfect oval shape and some meats may have more blood in them. The main reason is that the animals are raised on open range farms were they move freely, and they behave as the would in nature. Should you be dissatisfied with your purchase, please contact us at support@greentomatomarket.com or admin@greentomatomarket.com the same day of delivery so we can make it right.

All changes to your order (including “disliked” items, changing items ordered, & cancelling/postponing a delivery) must be made before the order cutoff on Sunday at 5:00 pm for the upcoming week.

*Please note that when you ask for a replacement, we may replace it with more items we're already sending

Your subscription will automatically renew on the Sunday before on a weekly, bi-weekly or monthly basis. Subscriptions may be cancelled at any time, for any reason before Sunday at 5:00 pm of your upcoming order.

Should you choose to cancel your subscription, you must inform us by emailing us at hello@greentomatomarket.com or via WhatsApp — our customer service at (954) 998-3142. Orders cancelled after your order cut off time will incur a cancellation fee equal to the cost of your box order. 

If you don't cancel/postpone before your order cut off, your account will be charged. No refunds are available for orders cancelled/postponed after the cut-off. *Exceptions will be made on a case by case basis.

If you are unable to accept your final order(s), please email us and we will gladly donate it to a family in need.

Not a problem! You can easily pause or skip your subscription online at any time in three easy steps. Once you’re logged in, click: “Manage upcoming orders” where you will find a “Pause Future Orders”. You can also write to us via email or WhatsApp and we'll be happy to pause for you. 

Once you’re ready to continue with your subscription, you can click on: “Resume Future Orders” from “My Subscription”.

Here you can find our guide on How to Manage Your GT Subcription.

*Please note that we have a maximum pause time of one month without a future date if you pause your subscription for more than a month without a date of return, we will contact you twice. After the second time, your subscription will automatically be canceled and you will be charged a $15 unreturned bag fee.

Not to worry! You can cancel by contacting us (via email: hello@greentomatomarket.com) our opperating office hours are M-F 8 am - 6 pm. If you would like to cancel your subscription, please note that we need to receive a cancelation email/text the Sunday at 5:00 pm before your next weeks delivery so we don't add it to our route. You can cancel your subscription when you have completed the minimum number of deliveries required for the frequency you have chosen:

  • *Weekly: Minimun requirement of 4 deliveries
  • *Biweekly: Minimun requirement of 2 deliveries
  • Monthly: Minimun requierement of 1 delivery

Please remember that you must return all tote-bags before cancelling - you can do so on your last delivery, leaving it in one of the places in our Bag Drop Off Guide or sending it to us via mail. If we don't receive the tote bags within 1 week of cancellation, you'll be charged $15 unreturned bag fee.  

*The weekly subscription with 10% discount requires a minimum of 4 deliveries, by selecting it you agree with our terms of service.

*The biweekly subscription with 5% discount requires a minimum of 2 deliveries, by selecting it you agree with our terms of service.

For any refund or cancellation of any order and/or subscription you can contact hello@greentomatomarket.com and our team will respond to you as soon as possible (between 1 to 3 business days).

OTHER HELPFUL INFORMATION

To get the most out of your produce, keep fruits and vegetables separate from raw foods that come from animals, such as meat, poultry, and seafood. Refrigerate fruits and vegetables within 2 hours after you cut, peel, or cook them (or 1 hour if exposed to temperatures above 90°, like a hot car or picnic). Chill them at 40°F or colder in a clean container. 

Keeping Herbs Fresh

Fill a glass or Mason jar with an inch of water. Place the herbs in the jar like a bouquet of flowers. To store parsley and cilantro, loosely cover with a resealable plastic bag or cling wrap. If using a large Mason jar or quart container, you can use the lid to cover the herbs.

Here we leave you a guide to know how to store your produce.

Yes, for large corporate accounts please email us at support@greentomatomarket.com, we are able to set up delivery for different days for large corporate orders, and offer special packages. 

We recommend store them in the fridge. Pasture raised eggs last 3-4 weeks in the fridge!

 

 

The contents of our bags change weekly and thus it’s hard to provide a weight estimate of each bag since lettuce and potatoes vary greatly in weight! Also one papaya can be 5 lbs while another one is 2-3 lbs. The way we have curated our sizes and our guarantee is by the different quantities of each in each bag, that way we can guarantee variety! 

  • Cherry: 7-9 different types of fresh produce
  • Plum: 9-11 different types of fresh produce
  • Heirloom: 12-13 different types of fresh produce
  • Beefsteak: 13-15 different types of fresh produce
  • Campari: Contains all produce from the Beefsteak (XL) bag and produce selection from our Cherry (Small) bag
  • Only Fruits: 6-8 different types of fresh fruits
  • Only Veggies: 7-9 different types of fresh veggies

*Please note that when you ask for a replacement, we may replace it with more items we're already sending

We are not a farm! We don’t have a physical location open to the public. We partner with several different farms and local food artisans to help highlight small businesses and get their products right to your doorstep! 

We often host events and pop-events at local farms. You can subscribe to our newsletter and follow us on Instagram to stay informed about all the happenings!

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