Frequently Asked Questions
HOW DOES GREEN TOMATO WORK?
Green Tomato is a subscription based company with a mission to deliver fresh fruits and vegetables to its customers in the Miami-Dade and Broward County from Florida farms.
It's simple! Depending on your lifestyle, you can chose to receive your tote bag on a weekly bi-weekly or monthly basis. It's easy to pause or skip deliveries as needed, anytime. Just write to us directly or login to your account.
Our delivery Schedule:
TUESDAYS: Broward County, Hollywood, Aventure, Golden Glades, Dania Beach, Kendall, Doral
WEDNESDAYS: Miami Beach and North Miami Beach
THURSDAYS: Brickell, Edgewater, El Portal, Wynwood, Key Biscayne
Not to worry! You can easily manage your account online at any time in three easy steps. Once you’re logged in, click: “My Subscriptions” where you will find your subscription details and below a “Cancel Subscription” button. By clicking this button you will be prompted to finalize your cancellation. You can also cancel by contacting us (via email or WhatsApp) please remember that you must return all tote-bags before cancelling - you can do so on your last delivery or sending it to us via mail. If we don't receive the tote bags within 2 weeks of cancellation, you'll be charged $15 per bag.
Not a problem! You can easily pause your subscription online at any time in three easy steps. Once you’re logged in, click: “Manage upcoming orders” where you will find a “Pause Future Orders”. You can also write to us via email or WhatsApp and we'll be happy to pause for you.
Once you’re ready to continue with your subscription, you can click on: “Resume Future Orders” from “My Subscription”.
SHIPPING
We deliver for free in Miami-Dade, Broward, on specific day according to your zip code!
It's simple! Depending on your lifestyle, you can chose to receive your tote bag on a weekly bi-weekly or monthly basis. It's easy to pause or skip deliveries as needed, anytime. Just write to us directly or login to your account.
Our delivery schedule:
TUESDAYS: Broward County, Hollywood, Aventure, Golden Glades, Dania Beach, Kendall, Doral
WEDNESDAYS: Miami Beach and North Miami Beach
THURSDAYS: Brickell, Edgewater, El Portal, Wynwood, Key Biscayne
We deliver for free in Miami-Dade, Broward counties on specific day according to your zip code! . You can expect your items to be delivered between 11:30 a.m. — 6 p.m.
It's simple! Depending on your lifestyle, you can chose to receive your tote bag on a weekly bi-weekly or monthly basis. It's easy to pause or skip deliveries as needed, anytime. Just write to us directly or login to your account.
Our delivery schedule:
TUESDAYS: Broward County, Hollywood, Aventure, Golden Glades, Dania Beach, Kendall, Doral
WEDNESDAYS: Miami Beach and North Miami Beach
THURSDAYS: Brickell, Edgewater, El Portal, Wynwood, Key Biscayne
Your order will be delivered in a 100% reusable canvas insulated tote bag in order to decrease our carbon footprint. We are committed to sustainability as one of our core values and thus aim to achieve zero waste.
No, there is never a delivery fee! There's an option tip for our drivers.
No, you do not need to be home for delivery, however, we recommend it as all of the items are perishable. We cannot guarantee a delivery time, but we can tell you an estimate! You cab write to us on delivery day if you wish to know a closer time frame. If a customer is not home we make every attempt to get the canvas tote bag inside your building to be left at your door, but this is up to the driver's judgement if the canvas tote bag is safe to be left at the location.
WHAT 'S INSIDE MY TOTE BAG?
Yes, you can contact our agents to advise and customize your order! We can do our best to swap 1-2 items from your order, altough it's not customary and not prefered, we can accomodate.
To get the most out of your produce, keep fruits and vegetables separate from raw foods that come from animals, such as meat, poultry, and seafood. Refrigerate fruits and vegetables within 2 hours after you cut, peel, or cook them (or 1 hour if exposed to temperatures above 90°, like a hot car or picnic). Chill them at 40°F or colder in a clean container.
Fill a glass or Mason jar with an inch of water. Place the herbs in the jar like a bouquet of flowers. To store parsley and cilantro, loosely cover with a resealable plastic bag or cling wrap. If using a large Mason jar or quart container, you can use the lid to cover the herbs.
Send us an email to support@greentomatomarket.com and we will make it right! We really love our customers and value your business.
CORPORATE SERVICE
Yes, for large corporate accounts please email us at hello@greentomatomarket.com, we are able to set up delivery for different days for large corporate orders, and offer special packages.
